Application Procedures
In general, applications are received as follows.
- Applicant completes ApplyAlberta Profile
- Applicant applies to King's portion (email is sent to applicant on completion)
- Applicant pays application fee
- Payment is matched to application
- Application is Sent to CrossRoad
- Application is Received by CrossRoad (File #is assigned)
- Application is Printed to electronic file
- Transcript requests are entered into Toolkit
Items 4 through 8 are described below.
Application is Sent to CrossRoad
Application is Received by CrossRoad
Application is Printed to electronic file
Transcript requests are entered into Toolkit
Transcript Procedures
Transcript Request Receipt
Transcript Production
Transcript Request Issuance
Transcript Request Tracking
ASN Reconciliation Issues
Technical Support Procedures
Bug Reporting Procedure
All bug reports are to be made to either Henry Stad or Glenn Keeler who will in turn report these to ApplyAlberta.
Known Bugs in Internal Application as of 07 February 2011
None
Disaster Recovery Strategy
Institutional Maintenance Page
Glenn Keeler or Henry Stad will enter any maintenance dates affecting Apply Alberta. The source for such dates is King's IT. Similarly, Open House and King's View Friday dates will be reported to Apply Alberta by Glenn Keeler or Henry Stad.
Contact List
Production
Application Contacts
|
|
|
Name
|
Title
|
Work
Phone
|
Alternate
Phone
|
Email
|
Hours
(M-F)
|
|
Business Contacts
|
Primary
|
Henry Stad
|
Registry Information Coordinator
|
(780) 465-3500 x 8214
|
|
Henry.Stad@kingsu.ca
|
Tues-Thur 08:00-18:00, Fri 08:00-17:30
|
|
Backup
|
Rick Toews
|
Assistant Registrar
|
(780) 465-3500 x 8123
|
|
Rick.Toews@kingsu.ca
|
09:00-17:00
|
|
Escalation
|
Glenn Keeler
|
Registrar
|
(780) 465-3500 x 8035
|
|
Glenn.Keeler@kingsu.ca
|
08:00-17:00
|
|
|
|
Technical
Contacts
|
Primary
|
Tony Lambregts
|
Network Administrator
|
(780) 465-3500 x 8015
|
|
Tony.Lambregts@kingsu.ca
|
08:00 – 16:00
|
|
Backup
|
Will Ryks
|
Director ITS
|
(780) 465-3500 x 8080
|
|
Will.Ryks@kingsu.ca
|
08:00 – 16:00
|
|
Escalation
|
Will Ryks
|
Director ITS
|
(780) 465-3500 x 8080
|
|
Will.Ryks@kingsu.ca
|
08:00 – 16:00
|
Production
Transcript Contacts
|
|
|
Name
|
Title
|
Work
Phone
|
Alternate
Phone
|
Email
|
Hours
(M-F)
|
|
Business Contacts
-Incoming & Outgoing
|
Primary
|
Erika Elves
|
Registry Clerical Assistant
|
(780) 465-3500 x 8030
|
|
<a href="mailto:Erika.Elves@kingsu.ca">Erika.Elves@kingsu.ca</a>
|
Mon-Fri, 08:30-04:30
|
|
Backup
|
Henry Stad
|
Registry Information Coordinator
|
(780) 465-3500 x 8214
|
|
Henry.Stad@kingsu.ca
|
Tues-Thur 08:00-18:00, Fri 08:00-17:30
|
|
Escalation
|
Glenn Keeler
|
Registrar
|
(780) 465-3500 x 8035
|
|
Glenn.Keeler@kingsu.ca
|
Mon-Fri 08:00-17:00
|
|
ASN queries
|
|
Erika Elves
|
Registry Clerical Assistant
|
(780) 465-3500 x 8030
|
|
<a href="mailto:Erika.Elves@kingsu.ca">Erika.Elves@kingsu.ca</a>
|
Mon-Fri, 08:30-04:30
|
|
|
|
Technical
Contacts
|
Primary
|
Tony Lambreghts
|
Network Administrator
|
(780) 465-3500 x 8015
|
|
Tony.Lambregts@kingsu.ca
|
08:00 – 16:00
|
|
Backup
|
Will Ryks
|
Director ITS
|
(780) 465-3500 x 8080
|
|
<a href="mailto:Will.Ryks@kingsu.ca">Will.Ryks@kingsu.ca</a>
|
08:00 – 16:00
|
|
Escalation
|
Will Ryks
|
Director ITS
|
(780) 465-3500 x 8080
|
|
<a href="mailto:Will.Ryks@kingsu.ca">Will.Ryks@kingsu.ca</a>
|
08:00 – 16:00
|
Outage
Contacts
|
Name
|
Title
|
Work
Phone
|
Alternate
Phone
|
Email
|
Hours
(M-F)
|
|
Henry Stad
|
Registry Information Coordinator
|
(780) 465-3500 x 8214
|
|
Henry.Stad@kingsu.ca
|
Tues-Thur 08:00-18:00, Fri 08:00-17:30
|
|
Glenn Keeler
|
Registrar
|
(780) 465-3500 x 8035
|
|
Glenn.Keeler@kingsu.ca
|
Mon-Fri 08:00-17:00
|
|
Will Ryks
|
Director, ITS
|
(780) 465-3500 x 8080
|
|
Will.Ryks@kingsu.ca
|
|
Testing
Contacts
|
|
Name
|
Title
|
Work
Phone
|
Alternate
Phone
|
Email
|
Hours
(M-F)
|
|
Application
|
Glenn Keeler
|
Registrar
|
(780) 465-3500 x 8035
|
|
<a href="mailto:Glenn.Keeler@kingsu.ca">Glenn.Keeler@kingsu.ca</a>
|
Mon-Fri 08:00-17:00
|
|
Henry Stad
|
Registry Information Coordinator
|
(780) 465-3500 x 8214
|
|
<a href="mailto:Henry.Stad@kingsu.ca">Henry.Stad@kingsu.ca</a>
|
Tues-Thur 08:00-18:00, Fri 08:00-17:30
|
|
Rick Toews
|
Assistant Registrar
|
(780) 465-3500 x 8123
|
|
<a href="mailto:Rick.Toews@kingsu.ca">Rick.Toews@kingsu.ca</a>
|
Mon-Fri 09:00-17:00
|
|
Transcript
|
Glenn Keeler
|
Registrar
|
(780) 465-3500 x 8035
|
|
<a href="mailto:Glenn.Keeler@kingsu.ca">Glenn.Keeler@kingsu.ca</a>
|
Mon-Fri 08:00-17:00
|
|
Henry Stad
|
Registry Information Coordinator
|
(780) 465-3500 x 8214
|
|
<a href="mailto:Henry.Stad@kingsu.ca">Henry.Stad@kingsu.ca</a>
|
Tues-Thur 08:00-18:00, Fri 08:00-17:30
|
|
Rick Toews
|
Assistant Registrar
|
(780) 465-3500 x 8123
|
|
<a href="mailto:Rick.Toews@kingsu.ca">Rick.Toews@kingsu.ca</a>
|
Mon-Fri 09:00-17:00
|
Other
Information
|
Fax
|
(780) 465-3534
|
|
Address
|
9125 – 50 Street, Edmonton, AB T6B
2H3
|
|
Notes
|
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