TKUC LogoTHE KING'S UNIVERSITY

TERM:2021-22 Fall
COURSE NUMBER: BUSI 348
COURSE TITLE: Operations Management
NAME OF INSTRUCTOR: Dr. Tetyana Khramova, PhD, MBA
CREDIT WEIGHT AND WEEKLY TIME DISTRIBUTION: credits 3 (hrs lect 3 - hrs sem 0 - hrs lab 0)
COURSE DESCRIPTION: This course introduces the concepts underlying effective operation and control within various organizations. Approaches to production control, inventory policy, facilities planning, methods improvement and technological assessment are studied. A balance between academic and real-life examples, applications and constraints are considered.

Prerequisites: BUSI 200
COURSE RESOURCES:
  • Jay Heizer; Barry Render; Paul Griffin, Operations Management: Sustainability and Supply Chain Management, Third Canadian Edition. ISBN: 9780135234518
  • Mandatory, Essential to Pass the Course.
  • All Home Quizzes and Exams will be set on Pearson MyLab platform.
  • Purchase your etext and access code to MyLab platform from King’s bookstore, use this link.
MARK DISTRIBUTION IN PERCENT:
Weekly Home Quizzes20%
Group Assignments25%
Midterm Exam25%
Final Exam 30%
100%
COURSE OBJECTIVES: Students will be able to: articulate the principle concepts in operations management, apply operations management concepts to solve practical problems, critique current operation management issues, and evaluate the impact of an ethical/Christian worldview on operations management.

At the end of the course, students will gain introductory knowledge in:
  • The importance and purpose of operations management within various types of organizations;
  • Productivity measures and the strategic intent of design and delivery of products and services;
  • Product life cycles and the sustainability of the supply chain;
  • Essential Project Management tools;
  • Designing Operations: design of goods and services, process strategies and sustainability efforts;location and layout strategies;
  • Managing Operations: supply chain analytics, inventory control methods, aggregate and operations planning, and lean operations.
COURSE OUTLINE:PART 1: Introduction to Operations Management (OM)
  • .Sep 7 Course Intro
    • ▪ Understand the purpose of operations management
    • ▪ Define operations management
  • Sep 9 Operations and Productivity, Ch. 1
    •  ▪ Explain the distinction between goods and services
    • ▪ Explain the differences between production and productivity
    • ▪ Compute single-factor and multi-factor productivity
    • ▪ Identify the critical variables in enhancing productivity
  • Sep 14-Sep 16 Operations Strategy in Global Environment, Ch. 2
    • ▪ Define mission and strategy
    • ▪ Identify and explain strategic approaches and main strategic OM decisions
    • ▪ Identify and explain four global operations strategy options
  • Sep 21- Sep 28 Project Management, Ch. 3
    • ▪ Learn how to use the Gantt chart for scheduling
    • ▪ Become familiar with PERT, CMP, AON diagram techniques
    • ▪ Determine a critical path, calculate the variance of activity time, cash a project
PART 2: Designing Operations
  • Sep 30-Oct 5 Design of Goods and Services, Ch. 5
    • Define product life cycle, describe a product development system
    • Understand how to build/read a house of quality diagram
    • Describe how time-based competition is implement by OM
    • Describe how products and services are defined by OM
    • Explain how the customer participates in the design and delivery of services
  • Oct 7-Oct 14 Process Strategy, Ch. 7
    • Describe four production processes
    • Compute crossover points for different processes
    • Use the tools of process analysis
    • Define and determine design capacity, effective capacity and utilization
    • Perform bottleneck analysis
    • Compute break-even
  • Oct 19-Oct 21Group work and presentations
    • Review OM tools and methods
    • Work in groups on the OM case, find and present the business solution
    • Discuss the ethical problems related to the OM, present your findings and thoughts
  • Oct 28 Location Strategies, Ch. 8
    • Explain major factors that affect location decisions
    • Compute labour productivity
    • Apply the factor-rating method
    • Compute a locational break-even analysis
    • Use the centre-of-gravity method
  • Nov 2-Nov 4 Layout Strategies, Ch. 9
    • Discuss important issues in office/retail/warehouse layout
    • Discuss modern warehouse management (ASRS, crossdocking, random stocking)
    • Explain fixed-position, process-oriented layout
PART 3: Managing Operations
  • Nov 9-Nov 16 Supply Chain Management, Ch. 11
    • Identify six supply-chain strategies
    • Explain issues and opportunities in the supply chain
    • Describe the steps in vendor selection
    • Explain and measure the bullwhip effect
    • Describe the factor-weighting approach to supplier evaluation
    • Evaluate cost of shipping alternatives
  • Nov 18-Nov 23 Inventory Management, Ch. 12
    • Conduct an ABC analysis
    • Explain and use cycle counting
    • Explain and use the EOQ model for independent inventory demand
    • Compute a reorder point and explain safety stock
    • Apply the production order quantity model
    • Explain and use the quantity discount model
    • Understand service levels and probabilistic inventory models
  • Nov 25-Nov 30 Operations Planning, Ch. 13-15
    • Identify optional aggregate planning strategies
    • Understand and solve a yield management problem
    • Build gross and net requirements plans, determine lot sizes
    • Explain the relationship between short-term scheduling, capacity planning, aggregate planning, and a master schedule
  • Dec 2 JIT and Lean Operations, Ch. 16
    • Define JIT, TPS and lean operations
    • Define the seven wastes
    • Determine optimal setup time
    • Define Kanban, compute the required number of Kanbans
    • Explain the principles of TPS
  • Dec 7-Dec 9 Group work and presentations
    • Review OM tools and methods
    • Work in groups on the OM case, find and present the business solution
    • Discuss the ethical problems related to the OM, present your findings and thoughts


Required texts, assignments, and grade distributions may vary from one offering of this course to the next. Please consult the course instructor for up to date details.

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