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COURSE TITLE: Operations Management
CREDIT WEIGHT AND WEEKLY TIME DISTRIBUTION: credits 3 (hrs lect 3 - hrs sem 0 - hrs lab 0)
COURSE DESCRIPTION: This course introduces the concepts underlying effective operation and control within various organizations. Approaches to production control, inventory policy, facilities planning, methods improvement and technological assessment are studied. A balance between academic and real-life examples, applications and constraints are considered.

Prerequisites: BUSI 200
COURSE RESOURCES: Operations Management: Sustainability and Supply Chain Management, Second Canadian Edition, 2/E, Jay Heizer, Barry Render, Paul Griffin, January 2016
Assignments/case studies30%
Midterm Exam35%
Final Exam 35%
COURSE OBJECTIVES: Students will be able to: articulate the principle concepts in operations management, apply operations management concepts to solve practical problems, critique current operation management issues, and evaluate the impact of an ethical/Christian worldview on operations management.

At the end of the course, students will gain introductory knowledge in:
  • The importance and purpose of operations management within various types of organizations;
  • Productivity measures and the strategic intent of design and delivery of products and services;
  • Product life cycles and the sustainability of the supply chain;
  • Managing quality and the various methods employed by organizations;
  • Process strategies and sustainability efforts;
  • Location and layout strategies within the product phases of products and services;
  • The human aspect to job design and work measurement; and 
  • Inventory control methods, management and strategy.
  • Chapter 1 Operations and Productivity
    • Understand the purpose of operations management
    • Define operations management
    • Explain the distinction between goods and services
    • Explain the differences between production and productivity
    • Compute single-factor and multi-factor productivity
    • Identify the critical variables in enhancing productivity
  • Chapter 2 Operations Strategy
    • Define mission and strategy
    • Identify and explain three strategic approaches to competitive advantage
    • Identify and define the ten decisions of operations management
    • Understand the significance of key success factors and core competencies
    • Identify and explain four global operations strategy options
  • Chapter 4 Forecasting
    • Understand the three time horizons and which models for each
    • Appreciate the various methods used in forecasting
    • Explain why forecasting is necessary for goal-setting
  • Chapter 5 Sustainability in the Supply Chain and the Design of Goods and Services
    • Define product life cycle
    • Describe a product development system
    • Understand how to build/read a house of quality diagram
    • Describe how time-based competition is implement by operations management
    • Describe how products and services are defined by operations management
    • Describe the documents needed for production
    • Explain how the customer participates in the design and delivery of services
    • Apply decision trees to product issues
    • Consider product design sustainability & ethical sourcing
  • Chapter 6 Managing Quality
    • Define quality and total quality management (TQM)
    • Describe the ISO standards
    • Explain Six Sigma 
    • Explain how benchmarking is used in TQM
    • Explain quality robust products and Taguchi concepts
    • Use the seven tools of TQM
  • Chapter 7 Process Strategy and Sustainability
    • Describe four production processes
    • Compute crossover points for different processes
    • Use the tools of process analysis
    • Describe customer interaction in process design
    • Identify recent advances in production technology
    • Discuss the four R's of sustainability
    • Production process sustainability 
    • Ethical sourcing
    • Define capacity
    • Determine design capacity, effective capacity and utilization
    • Perform bottleneck analysis
    • Compute break-even
    • Determine expected monetary value of a capacity decision
    • Compute net present value
  • Chapter 8 Location Strategies
    • Identify and explain seven major factors that affect location decisions
    • Compute labour productivity
    • Apply the factor-rating method
    • Compute a locational break-even analysis graphically and mathematically
    • Use the centre-of-gravity method
    • Understand the differences between service and industrial-sector location analysis
  • Chapter 9 Layout Strategies
    • Discuss important issues in office layout
    • Define the objectives of retail layout
    • Discuss modern warehouse management and terms such as ASRS, cross-docking and random stocking
    • Identify when fixed positions layouts and appropriate
    • Explain how the achieve a good process-oriented facility layout
    • Define work cell and the requirements of a work cell
    • Define product-oriented layout
    • Explain how to balance production flow in a repetitive or product-oriented facility
  • Chapter 10 Human Resources, Job Design, and Work Measurement
    • Describe labour planning policies
    • Identify the major issues in job design
    • Identify major ergonomic and work environment issues
    • Use the tools of methods analysis
    • Identify four ways of establishing labour standards
    • Compute the normal and standard times in a time study
    • Find the proper sample size for a time study
  • Chapter 11 Supply Chain Management
    • Explain the strategic importance of the supply chain
    • Identify six supply-chain strategies
    • Explain issues and opportunities in the supply chain
    • Describe the steps in vendor selection
    • Explain major issues in logistics management
    • Compute the percentage of assets committed to inventory and inventory turnover
    • Use a decision tree to determine the best number of suppliers to manage disaster risk
    • Explain and measure the bullwhip effect
    • Describe the factor-weighting approach to supplier evaluation
    • Evaluate cost of shipping alternatives
  • 28 Chapter 12 Inventory Management
    • Conduct an ABC analysis
    • Explain and use cycle counting
    • Explain and use the EOQ model for independent inventory demand
    • Compute a reorder point and explain safety stock
    • Apply the production order quantity model
    • Explain and use the quantity discount model
    • Understand service levels and probabilistic inventory models
  • Chapter 16 JIT and Lean Operations
    • Define JIT, TPS and lean operations 
    • Define the seven wastes and the 5S' for housekeeping 
    • Explain JOT partnerships 
    • Determine optimal setup time 
    • Define kanban 
    • Compute the required number of kanbans 
    • Explain the principles of TPS

Required texts, assignments, and grade distributions may vary from one offering of this course to the next. Please consult the course instructor for up to date details.

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