BUSI 348 Outline

THE KING'S UNIVERSITY

TERM:

2021-22 Fall

COURSE NUMBER:

BUSI 348

COURSE TITLE:

Operations Management

NAME OF INSTRUCTOR:

Dr. Tetyana Khramova, PhD, MBA

CREDIT WEIGHT AND WEEKLY TIME DISTRIBUTION:

credits 3 (hrs lect 3 - hrs sem 0 - hrs lab 0)

COURSE DESCRIPTION:

This course introduces the concepts underlying effective operation and control within various organizations. Approaches to production control, inventory policy, facilities planning, methods improvement and technological assessment are studied. A balance between academic and real-life examples, applications and constraints are considered.

Prerequisites: BUSI 200

COURSE RESOURCES:

Jay Heizer; Barry Render; Paul Griffin, Operations Management: Sustainability and Supply Chain Management, Third Canadian Edition. ISBN: 9780135234518
Mandatory, Essential to Pass the Course.
All Home Quizzes and Exams will be set on Pearson MyLab platform.
Purchase your etext and access code to MyLab platform from King’s bookstore, use this link.

MARK DISTRIBUTION IN PERCENT:


Weekly Home Quizzes	20%
Group Assignments	25%
Midterm Exam	25%
Final Exam	30%

	100%

COURSE OBJECTIVES:

Students will be able to: articulate the principle concepts in operations management, apply operations management concepts to solve practical problems, critique current operation management issues, and evaluate the impact of an ethical/Christian worldview on operations management.

At the end of the course, students will gain introductory knowledge in:

The importance and purpose of operations management within various types of organizations;
Productivity measures and the strategic intent of design and delivery of products and services;
Product life cycles and the sustainability of the supply chain;
Essential Project Management tools;
Designing Operations: design of goods and services, process strategies and sustainability efforts;location and layout strategies;
Managing Operations: supply chain analytics, inventory control methods, aggregate and operations planning, and lean operations.

COURSE OUTLINE:

PART 1: Introduction to Operations Management (OM)

.Sep 7 Course Intro

▪ Understand the purpose of operations management

▪ Define operations management

Sep 9 Operations and Productivity, Ch. 1

▪ Explain the distinction between goods and services

▪ Explain the differences between production and productivity

▪ Compute single-factor and multi-factor productivity

▪ Identify the critical variables in enhancing productivity

Sep 14-Sep 16 Operations Strategy in Global Environment, Ch. 2

▪ Define mission and strategy

▪ Identify and explain strategic approaches and main strategic OM decisions

▪ Identify and explain four global operations strategy options

Sep 21- Sep 28 Project Management, Ch. 3

▪ Learn how to use the Gantt chart for scheduling

▪ Become familiar with PERT, CMP, AON diagram techniques

▪ Determine a critical path, calculate the variance of activity time, cash a project

PART 2: Designing Operations

Sep 30-Oct 5 Design of Goods and Services, Ch. 5

Define product life cycle, describe a product development system

Understand how to build/read a house of quality diagram

Describe how time-based competition is implement by OM

Describe how products and services are defined by OM

Explain how the customer participates in the design and delivery of services

Oct 7-Oct 14 Process Strategy, Ch. 7

Describe four production processes

Compute crossover points for different processes

Use the tools of process analysis

Define and determine design capacity, effective capacity and utilization

Perform bottleneck analysis

Compute break-even

Oct 19-Oct 21Group work and presentations

Review OM tools and methods

Work in groups on the OM case, find and present the business solution

Discuss the ethical problems related to the OM, present your findings and thoughts

Oct 28 Location Strategies, Ch. 8

Explain major factors that affect location decisions

Compute labour productivity

Apply the factor-rating method

Compute a locational break-even analysis

Use the centre-of-gravity method

Nov 2-Nov 4 Layout Strategies, Ch. 9

Discuss important issues in office/retail/warehouse layout

Discuss modern warehouse management (ASRS, crossdocking, random stocking)

Explain fixed-position, process-oriented layout

PART 3: Managing Operations

Nov 9-Nov 16 Supply Chain Management, Ch. 11

Identify six supply-chain strategies

Explain issues and opportunities in the supply chain

Describe the steps in vendor selection

Explain and measure the bullwhip effect

Describe the factor-weighting approach to supplier evaluation

Evaluate cost of shipping alternatives

Nov 18-Nov 23 Inventory Management, Ch. 12

Conduct an ABC analysis

Explain and use cycle counting

Explain and use the EOQ model for independent inventory demand

Compute a reorder point and explain safety stock

Apply the production order quantity model

Explain and use the quantity discount model

Understand service levels and probabilistic inventory models

Nov 25-Nov 30 Operations Planning, Ch. 13-15

Identify optional aggregate planning strategies

Understand and solve a yield management problem

Build gross and net requirements plans, determine lot sizes

Explain the relationship between short-term scheduling, capacity planning, aggregate planning, and a master schedule

Dec 2 JIT and Lean Operations, Ch. 16

Define JIT, TPS and lean operations

Define the seven wastes

Determine optimal setup time

Define Kanban, compute the required number of Kanbans

Explain the principles of TPS

Dec 7-Dec 9 Group work and presentations

Review OM tools and methods

Work in groups on the OM case, find and present the business solution

Discuss the ethical problems related to the OM, present your findings and thoughts

Required texts, assignments, and grade distributions may vary from one offering of this course to the next. Please consult the course instructor for up to date details.